Privacy policy
This policy explains how Growvio Systems handles personal information from this website, our contact form, text messages and service enquiries. It is written for clarity and does not claim to replace legal advice.
Information we collect
When you send us a question, book a call or fill in a form, we may collect your name, business name, website, phone number, email address, the type of work you do, and anything else you choose to tell us.
We may also collect basic technical information such as page visits, device or browser information, referring pages, form submission status, and approximate location from analytics or hosting logs.
If you are one of our customers, we also handle the details of people who contact your business through the system we run for you. That means their name, phone number, what they ask for, and the texts we send and receive on your behalf.
Text messages
Our service sends and receives text messages (SMS) through SMS providers. We use your phone number to reply to you and to follow up on a question or enquiry you sent us. For our customers, we also send texts to the people who contact their business, for example a reply to an enquiry, a follow-up, a missed-call text or a request for a Google review.
If you do not want to get texts from us, tell us and we will stop sending them.
Cookies and analytics
This website uses a Meta (Facebook) pixel and analytics tools to understand how pages are used and how our adverts perform. These tools may use cookies or similar identifiers. When you submit a form, we may also pass limited details to Meta, in scrambled (hashed) form, so we can measure how well our adverts work.
How we use it
We use submitted information to respond to your question, provide our service, send the texts described above, improve our website and sales process, measure our adverts, prevent spam or misuse, and keep records of communication.
Lawful bases
Where UK data protection law applies, we rely on legitimate interests to respond to business enquiries, measure our advertising and improve our services, contract where we provide a paid service, consent where required for optional communications, and legal obligation where we must keep certain records.
Third-party tools
We may use tools such as website hosting, form handlers, enquiry-management software, SMS providers, analytics tools, advertising tools such as the Meta pixel, and email services. These tools process data only as needed to deliver the service.
Sharing information
We do not sell personal information. We may share it with service providers that help us operate the website, handle enquiries, send messages, host data, measure our adverts, or provide support. We may also share information if required by law or to protect our rights.
Retention
We keep enquiry and customer information only for as long as needed for the purposes described above, including follow-up, service delivery, accounting, dispute handling, and legal compliance. If you ask us to delete information, we will respond where we are able to do so.
Your rights
Depending on your location and the law that applies, you may have rights to access, correct, delete, restrict, or object to the use of your personal information. You can ask us to use your details differently, or to stop texting you, using the contact page.
Security
We use reasonable technical and organisational measures to protect information, but no website, email, SMS, or internet-based service can be guaranteed to be completely secure.
Changes to this policy
We may update this policy as the website, services, or tools change. The latest version will be published on this page.
Who we are
Growvio Systems.
Contact
For privacy questions, use the contact page.